Gruppo UNA hotels’ operating rules.

The COVID-19 pandemic is changing the hospitality industry. It changes the way you work, changes the way you socialise and changes the way you go on holiday. These changes also extend to our guests and how they decide to use our hotel facilities, how they interact with each other and with Gruppo UNA staff, how they manage their activities and use any available services. Today, Gruppo UNA offers safe hospitality that’s “clean, sanitised and guaranteed“.

We have identified three macro areas where we have planned operations for our hotels, aparthotels and resorts:

• cleaning and implementation of medical health aids;
• physical and social distancing;
• behavioural and safety practices.

For each macro area, we have set out specific protocols and rules of conduct, maintaining both high hotel standards and clear safety procedures. For this reason, we believe that it’s important to be transparent with our guests, sharing details of cleanliness and sanitation standards, social distancing and consequently reinforcing our workers’ behaviour. This will help us to guarantee the implementation of the right health and safety measures, minimising exposure to viruses and especially limiting exposure to COVID-19.

GRUPPO UNA OPERATING MANUAL

Gruppo UNA has adopted the following protocols to combat the virus and reduce the risk of infection by protecting themselves and others. It means following key hygiene rules, supporting the implementation of isolation and quarantine measures in the case that the disease spreads, and following international and national health authority indications.

In addition to regular and occasional activities (environment and equipment cleaning and maintenance, breakdowns, system reactivation, etc.), that follow guidelines from the World Health Organization, the Italian Ministry of Health, the Higher Institute of Healthcare and the national “Safe Hospitality” protocol by Federalberghi, the Italian Association of Confindustria Hotels and Asshotel (associations that mainly represent national tourism companies), Gruppo UNA has also decided to set out its own procedures and verify their implementation.

VERIFIED BY THE DNV GL CERTIFICATION BODY

Transparency is key, so we have gone the extra mile to guarantee the effectiveness of the new safety measures. During 2020, the UNAsafe protocol and application have been verified and certified by DNV GL – Business Assurance, one of the main certification bodies in the world and leader in the digital evolution of assurance services.